Refunds & Cancellations Policy
All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate daily, some commodities prices may change on a daily basis. In case the prices are higher or lower on the date of delivery, additional charges will be collected or refunded as the case may be at the time of delivery of the order.
Damaged, Lost & Wrong Shipments
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Shipping Claims: IOTtech Bazaar is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
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Wrong Items: In case you receive a wrong item, contact us immediately so that we can evaluate the issue and make it right.
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Unboxing Video Requirement: Proof of bill and original packaging must be provided at the time of exchange. In case the package is damaged or destroyed before delivery to the customer, the customer must share an unboxing video of the package with the IOTtech Smart Product team.
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48-Hour Reporting Window: For any product that is lost, damaged, or missing, the buyer must report it within 48 hours from the time of delivery.
Manufacturing Defects & Return Guidelines
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Returns/refunds will be allowed only within 3 days of delivery and strictly in case of manufacturing defects. Our support team will verify the issue over a video call.
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Refunds will be issued after the returned kit has been received by our production team and verified by them. The customer will need to bear the return shipping cost.
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Note: Refunds will not be permitted for 9V alkaline battery issues since we ship third-party batteries and do not take ownership of manufacturing defects in this case.
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The IOTtech Bazaar team will review the issue and, if found genuine, will take necessary action to solve the customer concern.
Refund Processing Timeline
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Card / Net Banking / E-Wallets: Refunds for orders paid via card or net banking will be credited back to the card/e-wallet and will take a minimum of 10–15 working days to reflect in your statement.
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Cash-on-Delivery (COD): For COD orders, you will need to email us your bank account details for direct bank transfer. This process will also take 10–15 working days to reflect in your statement.
Cancellations Policy
- An order cancellation request will be accepted only if the product has not yet been shipped by us.
- If the cancellation request is accepted, you are entitled to get a full refund of the entire order amount.
- IOTtech Bazaar reserves the right to cancel or refuse any order placed due to reasons including stock non-availability, pricing errors, informational errors, or personal/financial detail verification problems.
Shipping & Processing Policy
All orders are processed within 3–4 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
For cancellation requests or shipping inquiries, please email marketing@iottechsmart.com or call +91-7827945514.
